Palo Alto, CA – Account Manager

COMPANY PROFILE:

Live Gamer provides a total commerce solution for global micro-transaction-based businesses. Spanning online games, digital entertainment, and social networks, Live Gamer's advanced offering goes beyond billing to drive core business metrics and optimize new transaction-based revenue streams. Combining its micro-transaction platform, catalog management, storefronts, merchandising and anti-fraud solutions, scalable publisher support and international payment gateways, Live Gamer's technology has been adopted by leading publishers in gaming, social and entertainment including Electronic Arts, Sony Online Entertainment, Namco, CCR, THQ and Real Networks, supporting nearly 100 million users in 23 countries. Headquartered in New York, NY our rapidly growing company also has its engineering hub in Palo Alto, California and offices in Seoul, Korea. To find out more about Live Gamer please visit our website www.livegamer.com

DESCRIPTION:

Live Gamer is looking for an Account Manager who will act as the main point of contact for some of our clients. In this position, you will be responsible for developing and maintaining ongoing relationships, answering questions, coordinating schedules and bringing in additional support as needed. You will also work closely with internal departments within the Live Gamer organization communicating customer status and act as a customer advocate within the larger organization.

RESPONSIBILITIES:

As an account manager, you will own Live Gamer customer relationships from an account management perspective and you will be judged based on client satisfaction. Regular duties will include, but are not limited to, the following:

• Address client concerns and ensure the resolution of issues in a timely manner.
• Regularly contact existing customers to review current and future needs and brief them on new releases and features of Live Gamer products.
• Act as a trusted advisor to Live Gamer customers and advise them on product capabilities and best practices.
• Regularly update internal stakeholders and communicate account status.
• Act as project manager for custom development and integration work.
• Provide training on the Live Gamer Elements products and related services.

REQUIREMENTS:

• Friendly and detail oriented individual with strong written and verbal communication skills.
• At least 3 years prior experience in account management, marketing, sales, project management, business development or similar function.
• Must be able to work with various customer teams involved in an engagement to actively track progress and identify both pain points and successful achievements.
• Strong commitment to customer service and ability to take ownership.
• Self-motivated and able to work independently.

IDEAL QUALIFICATIONS:

• Experience giving presentations, teaching or public speaking a plus.
• Familiarity with all segments of the games industry.
• Passion for the interactive entertainment space and social networking.
• Understanding of SAAS platforms.

BENEFITS:

Our employees are our most valuable resource; therefore we provide them with competitive compensation (base salary plus merit based incentives), excellent benefits, and a high level of job satisfaction in a casual and fun work environment.

HOW TO APPLY:

Qualified applicants should send a resume and a cover letter to jobs@livegamer.com using the title Account Manager. Please let us know how you heard about this opportunity as well as your salary requirements.

Thank you for your interest in Live Gamer, Inc.
Proof of authorization to work in the United States is required.
No agency solicitations, please.