What is Live Gamer, Inc.?
Live Gamer is the leading provider for publisher-supported virtual item trading. Live Gamer legitimizes the rampant illegitimacy of the current trading of virtual goods caused by gold farming, predators, hackers and other fraudulent activities. Working in tandem with publishers and content owners, Live Gamer allows all the participants in the virtual economy to benefit from secure, transparent and convenient transactions, while facilitating a safe and authenticated experience for millions of consumers around the world.

What is the Live Gamer Exchange?
Live Gamer Exchange is a secure, web based secondary marketplace for the trading of virtual items. Live Gamer Exchange will be the official secure marketplace for EverQuest® II players.

Will EQII players be the first players on the Live Gamer Exchange? When will other titles and gamer communities start using it?
EQII players are scheduled to begin using it on or around March 31, 2008. Additional gaming communities will begin using it as more titles are announced. Stay tuned.

What will be the differences between Station Exchange and the Live Gamer Exchange?
The new Live Gamer Exchange service has been designed with the current Station Exchange service in mind. The look and feel of the new service will greatly resemble the service that EQII players have become familiar with and deliver the same security and trust players have come to rely on, but with no listing fees!

What does the transition mean to my Station Exchange account?
Once the Live Gamer Exchange goes live, your current Station Exchange account will no longer exist, and you will need to register for a Live Gamer account. Live Gamer highly values the privacy of your personal information, and the legitimacy of the platform's marketplace. This registration step will help protect your privacy and prevent fraudulent use of Station Exchange accounts. We apologize for any inconvenience this may cause but we feel this step is necessary for your protection.

How do you register for a Live Gamer Account?
A fast and simple registration process is scheduled to be available beginning March 1st. Stay tuned for more information!

Will there be any differences in fees and charges between the Station Exchange and the Live Gamer Exchange?
Unlike with the Station Exchange, the Live Gamer Exchange does not charge listing fees. Instead, Live Gamer charges a flat rate of $0.99 for items settled under $10 and 10% for items settled above $10. This means that you will only be charged when your listings actually settles, keeping you from paying fees on listings that never sell.

Do I need to have a Station account and a Live Gamer account?
Yes, you will need to have a Station account and a Live Gamer account, in addition to an active EverQuest II subscription in good standing.

Will Live Gamer get my account information and credit card numbers from SOE?
No. Live Gamer and SOE both highly value the privacy of your personal information and the integrity of the platform economy. To maintain that security, you will need to register separately with Live Gamer and provide your personal information.

What does the transition mean to my Station Exchange auctions that I have posted or am bidding on?
Your current auctions will be safe. The Station Exchange service is scheduled to wind down and close by March 27, 2008. Further information regarding possible modifications to the service and information on the transition process to the Live Gamer Exchange service will be released as details become available on or before March 1st.

Will I be able to buy and sell the right to use coin, items and characters from other SOE games?
Currently, the Live Gamer Exchange service will only be available with the two EverQuest II servers currently enabled with Station Exchange (Vox and The Bazaar), although additional SOE titles may be available in the future. This service will not be available on any other EQII servers.

Will I be able to buy and sell the right to use coin, items or characters from other non-SOE games?
If you access the secondary marketplace in EverQuest II through the Live Gamer Exchange you will only be able to sell items from the EverQuest II servers currently enabled with Station Exchange (Vox and The Bazaar). However, in the future, Live Gamer will be operating the secondary marketplace for many other publishers and you will be able to access the marketplace for those particular games and buy and sell the right to use items. Live Gamer is not a part of SOE, and as such your participation will not be limited to SOE games when you access the marketplace through the Live Gamer Platform.

What about the upcoming games SOE has announced – will Live Gamer be providing the secure marketplace for those games as well?
Currently, Live Gamer will only be providing the secure marketplace for EverQuest II. However, additional SOE titles may be made available in the future.

What is the relationship between SOE and Live Gamer?
Live Gamer is incorporating SOE's battle-tested and proven Station Exchange technology and incorporated it into Live Gamer's proprietary Wall Street-developed technology to create the Live Gamer Exchange – the industry's only secure, proven and legitimate third-party platform.. Both companies are committed to combating gold farming and supporting a legitimate RMT marketplace for the industry. Live Gamer is working closely with SOE and other video game publishers to reach those goals. The announcement that the Live Gamer Exchange will be enabled with EverQuest II is a step in the direction Live Gamer is taking to move the entire industry closer to a publisher-supported, independent, legitimate and secure secondary marketplace for trading of the right to use virtual items.

What happens to my Station wallet?
Your current Station wallet will become inactive, and you will need to register your credit card information again with Live Gamer.

Will the quality of customer support drop during the transition period?
Not at all! Live Gamer and SOE will be working together with the goal of providing a seamless transition from Station Exchange to the Live Gamer Exchange, which includes the customer support. Live Gamer Customer Support specifically handles Live Gamer account, billing and client issues. Live Gamer has invested heavily in Customer Support, with a vastly experienced team of professionals with a strong focus on the customer experience. Live Gamer will provide “A” level support to all SOE customers using the Live Gamer Exchange service. In-game EverQuest II customer service issues will continue to be handled by the SOE EverQuest II customer service team. Live Gamer's #1 goal is to preserve the integrity of the customer experience and to not expose customers to hand-off frustration or confusion.